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Troubleshoot of Superbox

Oct 5, 2023 Team Superbox

Encountering issues while watching your favorite content? Our 24/7 technical support team is just a click away. Simply access our Customer Service option from the home page.

If you encounter challenges with your viewing experience, taking steps to troubleshoot can make a difference. Start by rebooting your SuperBOX completely. Power it off using the remote control and disconnect/reconnect the device. Verify your internet connection, recommending Wi-Fi for optimal performance.

Dealing with buffering, especially on VOD? Follow these steps:
1. Access the VOD app.
2. Navigate to the Settings tab.
3. Select the alternate Decode option from the menu.
4. If issues persist, consider a factory reset via the "Reset TV Box" option under Settings (gear icon) on the home page. Please note that this process will reset preferences, data, and installed apps.

For specific show-related concerns, reach out to our support team, and we'll investigate from the server's end.

      Product: Superbox S6 MAX

                    Sperbbox S6 Ultra

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