FAQS | Superbox Getting Started Guide

Once you have finished adding items to your cart, click the “check out” button on the shopping cart page, and we will guide you through the checkout process.

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After the order has been confirmed, our team will ship the package within 1-2 business days. All orders are shipped from California to you, and it normally takes 3-5 business days for them to arrive.

Our store offers free shipping, and our warehouse is located in the United States. Please note that customers are responsible for any customs fees or import duties that may apply to international orders. These additional charges are not included in our product prices or shipping costs.

You will receive an order number after submitting your order. After one to two business days, select “Order Tracking” from the menu, enter your  email address and order number, and then press the “Track” button. Alternatively, enter your tracking number  and select “Track.”

The SuperBox Android TV Box warranty lasts one year. If you have any issues with your SuperBox Android TV Box, please contact our customer support. Initially, our technical support will try its best to assist you in resolving the issue in order to save you time. In the worst-case scenario, if your hardware fails and you are unable to repair it, you may submit the product to us and we will repair it for free within one year. You can still send the item to us for repair at an additional cost if your warranty expires. After the device is restored, you can continue to use the service. During the repair, we will provide you with an account to continue receiving service.

As soon as you place your order, we begin working on it. It is therefore unlikely that we will be able to alter or cancel it. Please get in touch with us if your order was placed within the last 24 hours, and we will try our best to fulfill it.

Our website uses a secure sockets layer (SSL) protocol to encrypt all personal information sent during the checkout process. We do not store any of your payment information.

SuperBox is an English-based Android TV box for home streaming entertainment. The latest SuperBox S6 Ultra has 4GB of RAM and 128GB of storage, utilizes a quad-core ARM Cortex-A53 processor, and supports WiFi6. By simply connecting to your TV and the internet, you’re free to enjoy the smoothest home theater experience.

Yes, we are an officially authorized seller to resolve any technical issue with your SuperBox, including remote technical support, replacement, and warranty.

We are only responsible for our website's orders because we receive mass messages from our customers daily. We take care of our customers to provide our customers with the best service and exclusive offers.

With respect, we do not interfere the claims outside our website. We only take care of the order fulfilled from our website: superboxus.com

When some people report that they purchase from others, and their boxes are unlicensed or prohibited. Some of them even lost contact with the dealer.  Please be aware of who you buy from. 

SuperBox is a legal android device. We provide hardware. It is up to customers' choices to install Apps.

As we require, users must also comply with:

Each Superbox device sold comes with a signed Disclaimer Notice, clearly stating that the device itself is an empty platform for entertainment purposes. It is designed to host applications that can be downloaded at the user's discretion from various app stores or the internet. We emphasize that the responsibility for selecting and streaming content via these applications rests solely with the user. The customers are advised, through our disclaimer, to ensure that their activities comply with the relevant copyright laws. As such, our product serves merely as a conduit for content and we explicitly deny responsibility for the actions taken by our customers using the device.

You can use it anywhere in the world, you can take it for travelling/road trips as well.

SuperBox has been around in the NA market for nearly 5 years since 2019. Another SuperBox branch-brand has been serving other regions for over 8 years.

We provide 1 year warranty on our products Supreme, S6 Ultra, S6 Max,
and S6 Pro. If any hardware issues occur, you can contact us for replacement/repair. Here is our email address: 

You just need a TV/monitor with an HDMI port and Wi-Fi/Ethernet network connected with SuperBox. We recommend an over 30 Mbps network with Ethernet for smooth streaming.

Yes absolutely. SuperBox is highly compatible with the Google Android TV system. We recommend downloading all official apps from Google Play Store to ensure they work properly.

You can insert a TF card to order to expand the storage. It supports FAT format with 2GB, 4GB, 8GB, 16GB, 32GB, and 64GB. However, apps must be installed on the device to use (in Apk file).

SuperBox S6 Ultra is the latest premium model of our SuperBox. We've increased the internal storage capacity to 128GB and adopted a classic gray metal shell design.
With its revolutionary "Time Shift" feature, SuperBox S6 Max lets you look back up to 8 hours, ensuring you never miss a moment. With its 1000Mbps Ethernet connection, dual-band WiFi, and advanced WiFi 6 technology, you can now enjoy lightning-fast streaming speeds. In addition, the upgraded Bluetooth remote control supports voice control, allowing you to easily browse content.

SuperBox S6 Max is our latest hot-selling model launched in January 2025. We have upgraded the internal storage capacity to 64GB and adopted a classic blue metal shell design.
With its revolutionary "Time Shift" feature, SuperBox S6 Max lets you look back up to 8 hours, ensuring you never miss a moment. With its 1000Mbps Ethernet connection, dual-band WiFi and advanced WiFi 6 technology, you can now enjoy lightning-fast streaming speeds. In addition, the upgraded Bluetooth remote control supports voice control, allowing you to browse content easily.

SuperBox S6 Pro is our latest model released in January 2025. It retains all the core features of SuperBox S6 Max and S6 Ultra, but at a lower price. We've reduced the internal storage capacity to 32GB and adopted a classic black plastic shell design.
With its revolutionary "Time Shift" feature, SuperBox S6 Max lets you look back up to 8 hours, ensuring you never miss a moment. With its 1000Mbps Ethernet connection, dual-band WiFi, and advanced WiFi 6 technology, you can now enjoy lightning-fast streaming speeds. In addition, the upgraded Bluetooth remote control supports voice control, allowing you to easily browse content.

SuperBox Supreme is our latest and most advanced model launched in February 2025. We have increased the internal storage capacity to 128GB, with the highest price, and adopted a classic silver metal shell design.
With its revolutionary "Time Shift" function, SuperBox Supreme allows you to look back up to 8 hours in the past, ensuring that you will not miss any wonderful moments. With its 1000Mbps Ethernet connection, dual-band WiFi, and advanced WiFi 6 technology, you can now enjoy lightning-fast streaming speeds. In addition, the upgraded Bluetooth remote control supports voice control, allowing you to browse content easily. There are many more features that you may not expect.

The latest SuperBox S6 Max and S6 Ultra are both equipped with revolutionary time-shift and parental control features. They are both metal-cased.

The SuperBox S6 Ultra has a newly designed gray metal casing and doubles the storage space to 128GB. The SuperBox S6 Max is 64GB.

The SuperBox S6 Max comes in a metallic blue casing, while the S6 Pro comes in the original black plastic casing. The S6 Max has a larger storage capacity of 64 GB, while the S6 Pro has 32 GB. Everything else is the same. The S6 pro retails for $329 online, and the S6 Max retails for $359 online.

Yes, all SuperBox models support voice control. First, put two AAA batteries in the remote control and turn on the SuperBox Android TV box. Hold the remote control and TV box within 10 inches (about 25 cm) and press the voice button on the remote control. Then, press the [OK] and [Return] buttons at the same time until the indicator light flashes to indicate a successful pairing. Press and hold the [OK] button until the red light stops flashing. Finally, go to [Settings]-[Remote Controls and Accessories] to check if the device is connected. Look for the "RC-200" device to confirm pairing. If there is a problem with the Bluetooth function or voice control function, you can reconnect and pair again to try.

On the home screen, click the Settings button, then Network &Internet. Turn on your WiFi, then select your network and enter your password.

VPN services or IP unblocking services are not required to operate SuperBox. And don’t use VPNs from certain prohibited areas. Otherwise your box will be automatically deactivated and cannot be used.

Each Superbox device sold comes with a signed Disclaimer Notice, clearly stating that the device itself is an empty platform for entertainment purposes. It is designed to host applications that can be downloaded at the user's discretion from various app stores or the internet. We emphasize that the responsibility for selecting and streaming content via these applications rests solely with the user. The customers are advised, through our disclaimer, to ensure that their activities comply with the relevant copyright laws. As such, our product serves merely as a conduit for content and we explicitly deny responsibility for the actions taken by our customers using the device.